Victoria Waters Design

Your customers are our best source of information. We utilise the experience of your current customers as our mystery shopper to provide you with detailed feedback on their customer experience. Unlike other mystery shopper programs, we don't just rely on one single visit to assess the experience, we provide you with information on the experience of hundreds of your customers over a 4-6 week period.

CUSTOMISED SURVEY

We don't use a stock standard form to assess your business, we work closely with you to prepare a customised online survey which we then send to your customers within a week of their visit to your establishment. The feedback obtained is current and objective and provides us with specific insights into your business. We also send one of our experienced mystery shoppers to your establishment to cast a critical eye over the entire experience.

This information is combined and analysed and forms the basis of our recommendations to assist you in improving your customer's experience.

DETAILED REPORT & RECOMMENDATIONS

A detailed report is prepared providing you with an in-depth analysis of your current business from your customer's point of view, and identifies any gaps in your current service offering. We then provide you with detailed recommendations on ways to improve your business to ensure there are no gaps between what your customers expect from your business and what they receive.

By consistently meeting your customer's expectations you build a consistent brand experience and increase customer loyalty. Your customers know what to expect when they visit your establishment and feel comfortable returning again and again. Their ongoing patronage will strengthen your business and ultimately improve your bottom line.